Customer story
How a primary care network increased patient volume by 15% with Copiloto Médico
Familjeläkarna is a network of primary care clinics that wanted to reduce the time spent on documentation in order to see more patients without sacrificing quality.
With Copiloto Médico, their clinical teams moved from typing notes at the end of the day to having structured drafts generated in real time during each consultation.
Reducing admin backlog to open more appointment slots
Before Copiloto Médico, Familjeläkarna teams were dealing with documentation backlogs caused by long dictations and manual transcription. This added stress and limited how many patients they could see each day.
By introducing an AI clinical assistant, notes are generated during the visit, in a structured format and ready to review, instead of being pushed to the end of the day.
Real‑time notes for the whole care team
Copiloto Médico was deployed across different roles: physicians, nurses and mental health professionals. During each visit, the tool listens and proposes a structured clinical note draft that the professional only needs to review and complete.
This way, attention stays on the conversation with the patient while documentation is prepared in the background.
Time saved and more visits per day
- Around 5 minutes less of documentation per consultation.
- Roughly 1 additional free hour per clinician each day.
- Capacity to see 1–2 more patients per day without extending working hours.
These figures may vary depending on patient volume, specialty and specific workflow at each clinic.
Scaling efficiency across all clinics
What started as a pilot in a few sites quickly expanded to the rest of the network. Once professionals experience the change in their day‑to‑day work, it becomes hard to imagine going back to writing every note by hand.
With thousands of notes generated automatically, Copiloto Médico becomes a central part of the clinical workflow, not only for physicians but for the whole care team.
Clinician‑centred AI
Copiloto Médico is designed to reinforce the clinician‑patient relationship, not replace it.
By removing documentation friction and automating a large share of the notes, professionals can devote more attention and empathy to each encounter while maintaining clinical and regulatory standards.
"Once you start working with an AI clinical assistant, it is hard to imagine going back to writing all the documentation yourself. The difference in time and peace of mind is noticeable in every visit."
Primary care professional
Clinic network similar to Familjeläkarna
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